I wanted a large suitcase below 100 Euros; this one suited me just fine. Light, spacious, it was a really good deal. Easy to recognize also in the airport.
bag capacity,weight good quality wheels quality of material
the bag broke after one journey. there are holes in the material. very bad quality of the materialBrand response :
Thanks for your Product Review and I am very sorry to hear that you have had a negative experience with our products.
Please visit your local store to receive a full refund, and also advice from our Sports Advisors on the best product for your needs.
We look forward to seeing you soon,
Gareth Welsh Sport Market Manager DECATHLON
Good capacity and proportions Outer not very robust Base tension bar bad design
Initially I was pleased with this case, as I have been with most of my Decathlon purchases over the years. After one trip by air I wish I had chosen a different item. The outer material is almost scuffed through in several places, mostly where it lies over the bar used to rigidify the base The bar is not padded, but covered in coarse webbing which provides a hard surface for abrasion. The material is generally much less robust than that on the 'newfeel' bag I bought a couple of years ago. The straps to tighten down the bag have no securing mechanism and are easily flipped open, therefore not a lot of use.
I have another large fabric holdall that I have used for over 30 years which although past its' best, is still serviceable. I will be surprised if this Decathlon item survives more than one more trip through airport baggage handling.Brand response :
Hi Mr Hayward,
I'm sorry to hear about your disappointing experience with the Essential 90 L Suitcase. I have passed on your feedback to the product manager in charge of developing this product in order for us to improve its quality.
I invite you to return or exchange the bag at your nearest Decathlon branch as according to your feedback this product isn't resistant enough.
If you could come in store with a print out of this e-mail that would help the staff to accelerate the refund / return process.
Cyrille Simon UK Market Manager DECATHLON